Before contacting our support team, we encourage you to read the help file supplied with the product or its FAQ page to see if your question has already been answered. Also visit our website at www.ronyasoft.com and install updates as they are released. This may solve some problems.
Question about your key, registration, product updates
If you have problem with registration, or have lost your key, or want to update your product version, send us the number of your order.
Question about using our products, bugs, etc.
If you encounter problems while working with our products, please explain the problem you are having. Be as descriptive as possible, including steps to reproduce the problem. Don't forget to give us examples of how to reproduce it. We may need to contact you for further information or if we have troubles reproducing the problem.
Please include also the following information in the message:
The version of Windows installed on your computer.
The name and the version of our product (see the "About" dialog box).
A detailed description of the problem.
A description of your computer system (RAM, CPU type, performance rate, etc.).
Question about orders through Share It
If you have questions about orders, payments, delivery or if you have already ordered the software and would like to view data relating to your order, please visit our Customer Care Center.
Contact Information
Please use to contact our technical support staff. We will reply as soon as possible to all questions in the order they are received. Usually, it takes one business day to answer a question.
Note: Please make sure that your message contains a valid reply-to address and that our reply won't be blocked by your anti-spam tools.
to contact our technical support staff. We will reply as soon as possible to all questions in the order they are received. Usually, it takes one business day to answer a question.
